SPORTSBOOK SUPERVISOR - BOSSIER
Company: Live! Casino & Hotel Louisiana
Location: Bossier City
Posted on: October 12, 2024
Job Description:
Overview
Why We Need Your Talents:
With our rapid projected expansion, the Live! Casino & Hotel Brand
is searching for the right talent to grow with the organization and
help drive our future success.
The Sportsbook Supervisor is responsible for the operations of a
specific area of the Sportsbook during assigned shift including but
not limited to approving or denying wagers from customers,
scheduling of staff, and ensuring compliance with state and federal
regulations.
Responsibilities
Where You'll Make an Impact:
- Supervises Sportsbook cashiers; ensures all transactions are
performed according to Company policies as well as state and
federal regulations.
- Monitors all monies being wagered.
- Approves or denies wagers from guests in conjunction with the
Risk and Trading team.
- Maintains Sportsbook vault.
- Conducts sweeps/bankroll increases on cashier drawers as
necessary.
- Monitors performance, conducts basic maintenance, and customer
experience on kiosks.
- Handles escalated guest disputes in the Sportsbook.
- Reports issues and discrepancies to management
immediately.
- Advises management of any operational concerns.
- Assists with training, developing, measuring performance,
disciplining, and/or scheduling department staff, as assigned.
- Enforces Company's Standard Operating Procedures.
- Maintains high visibility throughout the Sportsbook.
- Provides outstanding customer service in a timely manner to
both guests and fellow employees.
- Performs other duties as assigned. Skills to Help You Succeed:
- Ability to analyze and interpret departmental needs and
results.
- Ability to solve complex problems.
- Ability to perform assigned duties under frequent time
pressures in an interruptive environment.
- Broad variety of tasks and deadlines requires an irregular work
schedule.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, team-oriented
environment.
- Experience in sports or online gaming highly desired.
- Exceptional interpersonal skills in dealing with employees and
customers. Qualifications
Must-Haves:
- High School diploma or GED equivalent required.
- 1+ years' experience with cash handling and sportsbook betting
experience preferred.
- 1+ years' ticket writer/cashier experience preferred.
- You will be exposed to an alcohol and smoking environment and
must be able to work in such environment.
- Must have the ability to secure and maintain licensure as
required by Louisiana Gaming Control Board or any other applicable
regulatory entity as may be required to perform assigned duties, or
as required by Live's operating standards. Physical Requirements:
- Ability to stand for a long period of time with basic range of
motion (bending, twisting, reaching etc.).
- Ability to speak for a long period of time.
- Ability to lift 20 to 30lbs.
- Ability to work in a high energy casino environment exposed to
bright lights and noise.
- Use of going up and down thirty-one (31) stairs multiple times
per day and elevators.
Keywords: Live! Casino & Hotel Louisiana, Longview , SPORTSBOOK SUPERVISOR - BOSSIER, Other , Bossier City, Texas
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